TROVe Johor Bahru

Location is convenient, just 10 mins from the JB CIQ. Buffet spread was quite extensive. Bed was comfortable. Cutlery and toiletries provided. Room was quite clean.

Staff was not very helpful- asked for an extra pillow at about 1030pm, staff sounded annoyed but said ok, but pillow never came. Asked staff on advice on what time to leave hotel for checkpoint, all 3 staff at the counter were unsure and unable to advise us.Inadequate power sockets in the room- only had 1 bedside table, the other side of the king sized bed had no bedside table nor power socket. There was a usb C connector on the power socket on that one side of the bed, but it was not functioning. Water purifier was very noisy throughout the night- we turned it off. Some of the toilet lights not working.Property is quite noisy at night despite being on quite a high floor.Think it was an ok stay, but for the price point, think there may be better hotels available.

Spacious, clean

No mineral water, only water dispenser provided in room which makes too much noise and needed to be turned off.Breakfast buffet with no coffee machine or at least proper Americano available, only kopi kampung are provided. Not a good way to start the day.

Room spacious n clean..Breakfast wth big spread n food taste good..Will stay here next trip.

Good breakfast spread. Room spacious and was modern and clean, very comfortable. Hotel convenient location to shopping mail. Lovely staff Mrs Lynda, she was extremely helpful and very responsive to all my requests. We appreciate her efforts. Thanks again Lynda.Hotel convenient location to shopping mail.

N. A.

I like the breakfast spread. it has a wonderful egg station. the coral salad leaves seem self-grown too by hotel.

n.a.

Rooms are spacious and simple. Nice decoration.

Need more variety of drinks during buffet breakfast.

Breakfast is nice.Room is clean.

Bathroom dont have hook for clothes.Lift response is very slow

Recently stayed at [Hotel Name] and overall, it was a comfortable experience. The check-in process was smooth, and the staff were courteous and helpful throughout the stay. The room was clean, well-maintained, and equipped with the essentials. Housekeeping was consistent and respectful of privacy. The location of the hotel was convenient. Other amenities like Wi-Fi and room service worked as expected.Overall, I found the hotel, good value for the price and would consider staying again in the future.

Was served by counter staff Anisha who gave us a free upgrade to a twin suite as I requested for a higher floor. Breakfast on first day (30 March) was not very satisfactory but breakfast on Hari Raya was good. There is a cafe downstairs which has quite good food and coffee as well. Rooms are comfortable and clean but still hear the cars zooming past loudly at night.Overall, will come back again ?

- Property considered quite clean and super spacious and there was also alkaline water dispenser! Additionally, there’s convenience store in the hotel. Love the room service too and near the hotel was really lively, there’s a supper area and doesn’t feel too scary to walk back at night.- Breakfast choices quite a lot

-Went back to the hotel at 1am, the hallway lights to our room was too dim, felt a little scary for me. Could be brighter as my room was like all the way at the end of the alley.- Front desk counter (Lynda) was not very friendly and not welcoming at all. - Toilet door was creaking too much.

Comfortable bed and near to malls

When we reach, one of the lift didn't work and need to wait for quite a while for the other lift for us to go to 26th floor. During one of stay, there's a power trip.

The room is good and spacious but there is certain smell.

The washing basin at the toilet. The hole not clean and dirty water doesn't flow down smoothly.

Water dispenser in the room.

The color of the room. Wish it was brighter. And hopefully the hot water dispenser will be fixed

Friendly staff at reception!Nice location! Got Netflix and YouTube!

Room service food was horrible! Ice cold and not tasty! Beds could have been bigger !

We like the breakfast menu. Not so crowded people dine in. Delicious ?

Some noisy motorcycle can be heard in the wee hours as our windows is facing the side road with busy traffic especially in the evening.

the staff were good and excellent. room super spacious and clean

the price in booking.com is more expensive

The receptionist staff were very friendly and helpful. Nasi lemak for breakfast was delicious! Love

Provide 2 big towels only. No small towels.

Gym is good & clean. Accessible to the swimming pool too. Great to have tv with netflix and minibar. And also allowed for late check up till 1pm upon request.

Curtain not long enough, cannot cover fully the windows. One of the light beside the bed is spoilt. Toilet door having crackling sound and for the breakfast, the plates has an obvious removable stain.

Walking distant to many food places and massage centre.

No face & hand towel. Water dispenser making noise like water heating up disturbing the sleep. Steam iron was leaking and have stain mark on the ironing plate surface.

Room space is quite big for couples like us which is good and clean too.

We stayed at level 17, and the lift is not working for us to go down to ground level or vice versa.We have to wait long before we got the staff to bring us to use an alternate lift, which is quite uncomfortable since we need to get down to level 1, and we take an escalator to go to ground level And guess what, the escalator was not working. Some other guests are with their luggage.Not only that, at night time level 17 that we stayed there was a power trip. All power was OFF & we are in darkness for a few hours.I hope the management really takes a look at this issue seriously.